A. Shipping costs and information:

Shipping of the goods is possible by default only to the countries listed below. Depending on the size of your order, shipping will be by DHL or Deutsche Post

If you want shipping to another country, please email us at info@donob.de before placing an order and please tell us the item with quantity and shipping address with the country and corresponding zip code. We will then inform you in the short term whether we can also ship to the desired country and – should delivery to the desired delivery address be possible – inform you of the shipping costs, as we have to ask our shipping partner in advance about the shipping option and the costs.

I. Shipping within Germany:

Shipping within mainland Germany is free of charge.

B. Payment Information:

Please note that there is a minimum order value of 10€ for all orders in the shop.

I. Shipping within Germany

For deliveries within Germany, we offer the following payment options, unless otherwise specified in the respective product description:

1. prepayment by bank transfer

2. PayPal

II. Detailed information on the individual payment options

1. prepayment by bank transfer

Conveniently transfer the invoice amount to our bank account within 7 days, stating the reason for payment. We will inform you of our bank details and the purpose of the transfer separately by e-mail as part of the order processing.

2. PayPal

Conveniently transfer the invoice amount to our PayPal account after the ordering process.

C. Delivery date information:

The delivery time within mainland Germany is max. 14 days.

The time limit for delivery begins to run in the case of payment in advance by bank transfer on the day after issuing the payment order to the transferring bank or, in the case of other payment methods, on the day after conclusion of the contract and ends with the expiry of the last day of the time limit. If the last day of the period falls on a Saturday, Sunday or a general holiday recognized by the state at the place of delivery, the next working day shall take the place of such day.

D. Information on the availability of digital items:

Digital items can currently be purchased in the following countries:

– EU countries: Ireland, United Kingdom, Portugal, Spain, France, Belgium, Netherlands, Luxembourg, Germany, Denmark, Sweden, Finland, Austria, Czech Republic, Poland, Hungary, Greece, Lithuania

– North America: Canada, United States of America (USA)

– Asia: Japan, South Korea

– Oceania: Australia, New Zealand

If you wish to purchase a digital item from a country not listed above, please email us at info@donob.de with the item, quantity, and shipping address with the country and corresponding zip code before purchasing. We will then inform you in the short term whether we can also deliver the digital item to the desired country and – should delivery to the desired address be possible – inform you of any costs incurred, as we have to check availability and costs in advance.